FAQ - Frequently Asked Questions

How can I contact you to ask a specific question?

You have several options to get in touch with us:

Website: Click here to visit our contact page and send us a message.
Email: Drop us an email at contact@semofied.com.
Phone: Give us a call at 01656 228 928. Our team is available to assist you from Monday to Friday, 9am to 5pm.

What types of ceramics do you offer?

We specialise in producing custom mugs for small businesses. Our mugs feature your business's logo and can be personalised with each staff member's name. Additionally, we offer logo mugs without personalisation, which can be used for various purposes, including visits to your premises and promotional activities.

How do I order a branded mug for my business?

It's easy! All you need is a "Logo Design Code" to order yours today. This unique code allows you to order your design online. If you don't have one yet, click here to get yours in less than a minute.

What sets you apart?

Our focus is on supporting small businesses. Here's what makes us unique:

No Minimum Orders: Unlike many competitors, we have no minimum order requirements. You can order the exact quantity you need.
Free Design Setup: We provide free design setup, so you don't have to struggle with complicated online tools.
Leveling the Playing Field: We give small businesses the opportunity to achieve branding quality typically only attainable by larger companies.

You can read more on our About Us page.

How long does it take to create my order?

We understand the importance of timing. That's why all orders are created and dispatched within 1-2 working days.

How much does delivery cost and how long does it take?

Our delivery charges are straightforward and fixed, regardless of the number of mugs you order.

Standard Delivery: £2.95 (2-5 working days).
Express Delivery: £4.95 (1-2 working days).

What is the quality like?

We take immense pride in our exceptional quality. Our mugs boast:

Flawless Print: Expect a flawless and durable print.
Dishwasher and Microwave Safety: Our mugs are designed to withstand daily use.
100% Satisfaction Guarantee: All our products are backed by our 100% Satisfaction Guarantee. You can read more about this here.

Do you have more questions or need assistance?

If you have additional questions or require assistance, please don't hesitate to get in touch. You can click here to contact us or call us directly at 01656 228 928.