FAQ - Frequently Asked Questions

How can I contact you to ask a specific question?

You have several options to get in touch with us:

Website: Click here to visit our contact page and send us a message.
Email: Drop us an email at contact@semofied.com.
Phone: Give us a call at 01656 228 928. Our team is available to assist you from Monday to Friday, 9am to 5pm.

What types of ceramics do you offer?

We specialise in creating custom mugs tailored for small businesses. Our mugs proudly display your business logo and can be personalized with each staff member's name. We also offer non-personalized logo mugs, perfect for client visits, use on your premises, or promotional events.

How do I order a branded mug for my business?

If you've ordered from us before or received an email preview, you can reorder right away using your unique Logo Design Code.

For new designs, simply click here, and we’ll have your custom design ready in no time. You'll receive an email preview of your mug to ensure it's perfect, and then you can place your order online.

What sets you apart?

Our focus is on supporting small businesses. Here's what makes us unique:

No Minimum Orders: Unlike many competitors, we have no minimum order requirements. You can order the exact quantity you need.
Free Design Setup: We provide free design setup, so you don't have to struggle with complicated online tools.
Leveling the Playing Field: We give small businesses the opportunity to achieve branding quality typically only attainable by larger companies.

You can read more on our About Us page.

How long does it take to create my order?

We understand the importance of timing. That's why all orders are created and dispatched within 1-2 working days.

How much does delivery cost and how long does it take?

UK delivery is simple and affordable with a flat rate of £3.95. Whether you order one mug or a dozen, the delivery charge remains the same. No hidden fees, no complicated calculations—just one straightforward rate for all your mug orders, no matter the quantity.
Royal Mail will deliver your order 1-2 working days after dispatch.
When your order is dispatched, you’ll receive a notification email with full tracking details.

What is the quality like?

We take immense pride in our exceptional quality. Our mugs boast:

Flawless Print: Expect a flawless and durable print.
Dishwasher and Microwave Safety: Our mugs are designed to withstand daily use.
100% Satisfaction Guarantee: All our products are backed by our 100% Satisfaction Guarantee. You can read more about this here.

Do you have more questions or need assistance?

If you have additional questions or require assistance, please don't hesitate to get in touch. You can click here to contact us or call us directly at 01656 228 928.