FAQ - Frequently Asked Questions

Here are the answers to the most common queries...

How can I ask a specific question? Easy, just press here.

Do the mugs come in packaging? Yes, all of our mugs will be supplied to you boxed.

How durable are the mugs? Very. All of our mugs are ORCA coated, making them super durable. They are 100% dishwasher and microwave safe.

How much is postage? Absolutely nothing for standard delivery - it's FREE

How long does it take to dispatch my order? Your order will be dispatched within 1 working day.

How long will it take for my order to arrive? UK Free Standard Shipping takes 3-5 working days, but if you need them sooner, you can upgrade to express delivery when you checkout.

International delivery times vary depending on destination county. Click here to go to our delivery information page to find out more.

Can I send my mug directly to the recipient? Sure. You can add their address on the checkout page, and your receipt will be emailed to you, no paperwork will be enclosed.

Can I personalise any gift? Yes, if you see a design in our range and would like to change or add to it, simply add an order note when you check out.

What payments do you accept? We accept Visa, Mastercard, Paypal, and American Express debit and credit cards.

If you have any other questions or queries...

Visit our contact page by clicking below...

Contact Us Page